Expert support that maximizes your DSM platform investment
24/7 technical support with 4-minute response times, comprehensive training programs, and dedicated success managers ensure your practice achieves maximum ROI from DSM solutions
Transform invisible prospect leakage into predictable revenue growth
The Problem: Most dental software companies provide minimal support after implementation. Staff struggle with complex features, productivity suffers, and practices never realize the full value of their investment.
The Solution: DSM Solutions provides unlimited 24/7 support, comprehensive training programs, and dedicated success managers who proactively help optimize your practice performance.
The Benefit: Your staff becomes expert users quickly while maintaining peak system performance through proactive monitoring and optimization support.
24/7 technical support
Always-available technical support with 4-minute average response time. Expert technicians resolve issues quickly through phone, chat, or remote screen sharing to minimize practice disruption
Result: 99.9% uptime guarantee, zero extended downtime incidents
Comprehensive training programs
Complete training curriculum covering basic operation through advanced features with role-specific programs for front desk, clinical staff, providers, and practice managers
Result: 95% user proficiency within 30 days, 90% faster feature adoption
Dedicated success manager
Assigned success manager who monitors your practice performance, identifies improvement opportunities, and provides strategic guidance to maximize your DSM investment ROI
Result: 40% average improvement in platform utilization
Self-service support portal
Comprehensive online portal with searchable knowledge base, video tutorials, downloadable guides, and user forums for immediate self-service support
Result: 70% of questions resolved instantly without waiting
Immediate help when you need it most
24/7 technical support
Always-available technical support with 4-minute average response time. Expert technicians resolve issues quickly through phone, chat, or remote screen sharing to minimize practice disruption.
Role-specific education for maximum proficiency
Comprehensive training programs
Complete training curriculum covering basic operation through advanced features with role-specific programs for front desk, clinical staff, providers, and practice managers.
Proactive optimization and performance coaching
Dedicated success manager
Assigned success manager who monitors your practice performance, identifies improvement opportunities, and provides strategic guidance to maximize your DSM investment ROI.
Instant access to answers and resources
Self-service support portal
Comprehensive online portal with searchable knowledge base, video tutorials, downloadable guides, and user forums for immediate self-service support.
Prevent issues before they impact operations
Proactive system monitoring
Continuous system monitoring with automatic performance optimization, proactive issue identification, and preventive maintenance to ensure peak system performance.
Maximize platform capabilities through expertise
Advanced feature training & certification
Specialized training programs for advanced features and new platform updates with certification programs that ensure staff competency and optimal system utilization.
Strategic guidance for maximum practice growth
Practice optimization consulting
Quarterly practice performance reviews with optimization recommendations, workflow improvement suggestions, and strategic guidance for practice growth and efficiency.
AI support and training plans
$297/month
Perfect for: Solo practices with basic support needs
Support Features: 24/7 hotline + online portal + basic training
Response Time: 4-minute average technical support
Training Included: New user onboarding + monthly webinars
Essential
$697/month
Enhanced
Perfect for: Multi-provider practices with advanced needs
Support Features: Priority 2-minute response + live chat + success manager
Training Included: Advanced programs + staff certification
Premium Benefits: Quarterly optimization reviews
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Premium
Perfect for: Multi-location practices or complex implementations
Support Features: 1-minute priority response + dedicated manager
Support Features: 1-minute priority response + dedicated manager
Executive Benefits: Strategic planning + unlimited certification
Why DSM Support vs. typical software support
- Typical Software Support → DSM Expert Support
- Generic call center agents → Dental software specialists
- Business hours only support → True 24/7/365 availability
- Ticket-based slow response → 4-minute average resolution
- Basic user guides → Comprehensive role-based training
- No ongoing optimization → Dedicated success management
- One-size-fits-all training → Practice-specific customization
Training programs
New User Onboarding
- System navigation and basic functionality
- Role-specific workflow training
- Security and compliance requirements
- Hands-on practice with guided exercises
Advanced Training
- Advanced automation configuration
- Reporting and analytics utilization
- Integration optimization
- Custom workflow development
Administrator Certification
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System administration -
User management -
Advanced configuration and customization -
Troubleshooting and problem resolution -
Security and compliance management
Train-the-Trainer Program
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Internal training program development -
Change management and adoption strategies -
Advanced system expertise development -
Ongoing education program management
Frequently asked questions
Can we get training for new staff members?
Yes, all plans include training for new staff members. Enhanced and Premium plans offer accelerated onboarding programs and custom training for your specific workflows and configurations.
How quickly can you resolve technical issues?
Our expert technicians average 4-minute response times with most issues resolved on the first contact. Critical system issues receive immediate priority response to minimize practice disruption.
Do you provide on-site support?
Premium plans include on-site training and support visits. For Essential and Enhanced plans, on-site visits are available for an additional fee based on location and requirements.
Can we customize training for our specific workflows?
Absolutely. Enhanced and Premium plans include workflow-specific training customization. We adapt our training programs to match your practice's unique procedures and preferences.
Maximize your DSM platform investment with expert support
Complete ongoing support and training programs ensure your practice maximizes platform value. From implementation through optimization - expert help when you need it.
Contacts
info@dsmsolutions.ai
(856) 378-1269
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